Where are we located?
At Löwenstrasse 67, to the right of the Goldhaus shop. You’ll find our bell - please ring and someone will let you in.
When should I arrive?
Please arrive 15 minutes before your game, no earlier, no later.
What happens if I arrive too late?
A delay of more than 10 minutes may shorten the playing time. In case of delay on your part, the price of the game will not be refunded.
Can I bring someone else, even if I booked for less?
You can bring in as many friends with you as you’d like, so long the maximum number of players is not above the room capacity (i.e., 6 people).
I'm under 16 and want to play anyway.
For adolescents up to the age of 16 we only recommend the room "The Heist". If the whole team is just young, there must be one person in the room throughout the game. If the whole team is under 16, there must be at least one accompanying adult in the room throughout the game.
You drank a few beers before the game?
Obviously drunk players are not allowed to play for security reasons (your security and that of our escape games). The game master on site decides whether you are still able to play with tipsiness level.
What clothes should I wear?
Please wear everyday, comfortable clothes and flat shoes.
Is there parking nearby?
There are parking garages located on the Löwenstrasse, but because we are right next to Zurich main train station, we think it’s easier to come by public transport.
How long does the game take? How much time should we schedule?
Our Escape Room games last 60 minutes. However, you should arrive on site 15 minutes before the game starts, as there will be a briefing from your game master before. Basically you should plan for 75 - 90 minutes.
What payment options are there?
You can pay cash or by TWINT. Online is also possible via PayPal and Stripe. A payment on account is of course possible.
Are there any vouchers to give away? Where can I get one?
Yes, we offer vouchers. You can receive the voucher either directly as a PDF by e-mail or by mail to your home. Alternatively, you can also purchase one on site at our location. The vouchers can be used for any of our games.
In which language are the games available?
Both escape rooms are available in German or English.
I'm claustrophobic, which room is right for me?
If you are afraid of narrow spaces, we would recommend the room "The Heist".
I have to cancel at short notice, what happens?
For cancellations more than 24 hours before the appointment, you can either rebook for free or get the money refunded. For cancellations less than 24 hours prior to the game, there is a 50, - cancellation fee. This fee is reimbursed as a credit when you book a game with us.
How much is a game?
Regardless of the number of players, a game costs 119.- (So the more you are, the cheaper it gets!)
How can I book?
You can book through our website booking system.
Do you have any special requests regarding birthdays, bachelor parties, etc.?
We might be able to accommodate! Contact us at: Contact us at: email@example.com
How long do I have to wait for my voucher?
Each voucher is filled out for you manually. When ordering by mail, the delivery time must be taken into account. The PDF vouchers are also issued by manually for each order. This can take up to 24 hours.